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How to resolve your DSTV/GOTV Error

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DSTV/GOTV payment can be made online with your internet banking, USSD code, DSTV/GOTV app., DSTV/GOTV website or through their designated offices nation wide.

Encountering issues after making your DSTV/GOTV subscription can be frustrating, considering the fact that the expiration period starts counting immediately after your payment, whether you are activated or not, whether you are watching pictures of your favourite channel or just seeing notification of E-16 error code. This can cause a lot of stress both physically and psychologically. This can even get worst if there are children in the house, they will only make the matter worst by ensuring that you do not have rest until their favourite channel is back for viewing.

Find below issues that may arise after making your DSTV/GOTV subscription and how to resolve them.

I QUOTED A WRONG SMART CARD/IUC NUMBER

This can occur when you quoted wrong digit, may be 9 instead of 6 while making your subscription payment. See steps on how to resolve this error below:

  • Regulatory ID card (International Passport, National ID, Drivers Licence or Voters Card)
  • Bank receipt/bank statement of the transaction.
  • Quote the correct and wrong smart card/IUC number and quote the name of the smart card holder/owner.

Search for DSTV/GOTV on facebook and send the above requirements to them or send a mail with the above requirement to DstvNigeria@multichoice.co.za (DSTV), GotvNigeria@multichoice.co.za (GOTV),  comment with the above details on this article, or send an email with the details attached to myhelpspot@gmail.com.

If the payment was made in DSTV/GOTV office, please forward the above details to their office for appropriate resolution.

IF I QUOTED THE CORRECT SMARTCARD/IUC NUMBER BUT SUBSCRIPTION STATUS REMAINS INACTIVE

If the above error persist after successful subscription payment, contact DSTV/GOTV on facebook, chat wiith them on messenger, send your name and the smart card number to them or comment with your smart card/IUC number and name, or send an email with the details attached to myhelpspot@gmail.com.

IF I GET ERROR MESSAGE FROM MY BANK BUT MY ACCOUNT WAS DEBITED

This can occur as result of network hitch with your bank. Log the error on the internet banking platform or locate the nearest branch of your bank to fill the error form. The resolution period of this error should not exceed 8 working days. If this error is not resolved within 8 working days, please contact CBN or alternatively send a mail to us with the details of the transaction. myhelpspot@gmail.com.

Do not get stranded after making your subscription payment, follow the above steps and your issues will be resolved.

 

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