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Banking Tips

How to resolve ATM Dispense Error with your Bank

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Dispense error refers to a situation where an ATM machine debits a customer’s account without presenting cash or completing a transaction. This is an error that occurs while a customer is trying to withdraw from his or her account using the ATM terminal. This could be as a result of various factors, such as network hitch, power outage, faulty ATM terminals etc.

In some cases, an ATM should auto-reverse a dispense error immediately and auto reversal should take place within 24 hours. Where auto reversal did not occur at all, an ATM dispense error can cause a lot of inconveniences to a cardholder especially considering the fact that you need cash, your account has been debited and you now have to follow up to ensure that your ATM dispense error is resolved. Some times this follow up can be time consuming and frustrating. ATM dispense error can be Partial error or Cash Not Dispensed.

PARTIAL ERROR

This refer to a situation where a customer’s account was debited for the intended amount but a lower amount of cash is presented to the customer.

This is a scenario where a customer is underpaid or short paid the amount he or she applied for. That is, a customer applied for the sum of N 10,000.00 with his card from the ATM, the terminal instead pays the sum N 5,000.00.

CASH NOT DISPENSED

This is a situation where the customer’s account will be debited for the intended cash but cash will not be presented at all. It is also refer to as total dispense error. Where what was applied for was not dispensed at all.

For prompt resolutions of your dispense error complaints, kindly follow the steps below:

SAME BANK ERROR 

This refers to an error that occurs in your bank’s machine, that is Zenith card on a Zenith Machine.

The resolution period for same bank dispense error is 24 hours.

Steps to take to resolve same bank error.

  • Step 1 Fill the dispense error form in your bank or do it online as the case may be.
  • Step 2 Escalate your error to highest officer in the bank if your issue is not resolved within 24 hours.
  • Step 3 If step two does not work out, then write a letter of complain to CBN for appropriate resolution.

OTHER BANK ERROR

This refers to an error that occurs in other bank machine, that is Zenith card on GTB Machine.

The resolution period for other bank error is 7 working days.

Steps to take to resolve other bank error.

  • Step 1 Fill the dispense error form in your bank or do it online as the case may be.
  • Step 2 Escalate your error to highest officer in the bank if your issue is not resolved after 7 working days.
  • Step 3 If step two does not work out, then write a letter of complain to CBN for appropriate resolution.

N.B

All unresolved dispense error complaints can be channeled to CBN via email cpd@cbn.gov.ng, contactcbn@cbn.gov.ng (website, www.cenbank.org.) or written letter addressed to the Branch Controller of any location you reside.

Finally, if the bank insists that the cash was presented, the customer should request for a camera footage for the transaction. If this request can not be obliged to, then the bank where the error occurred should be held liable for the for the amount involved.

 

 

 

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Banking Tips

How to block your Zenith bank ATM card if stolen or lost

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The issue of stolen ATM card in Nigeria has become an everyday occurence. Some banks like Zenith bank has brought about innovations that allow you block your account or card at the comfort of your home.

See below, the various options available to you as a Zenith bank customer, if your card is stolen or lost.

 

Internet Banking/Mobile banking Option

  • Log into your internet/mobile banking profile
  • Click on the menu bar and select Cards and Cheques
  • Select deactivate card and enter a reason
  • Then click on continue.

 

Protect Code/Deactivate Account

  • Simply dial *966*911# from any mobile phone.
  • Enter your account number
  • Enter your SMS alert number
  • Then press 1 to continue

After following the protect code option, your account will be blocked instantly. To unblock your account, simply visit any Zenith bank branch.

 

Email Option

Please note that to achieve prompt result with this option, it is advisable you use your registered email with the bank. That is, the email address you receive email notification on.

 

Call Option

  • Simply call +234-1-2787000, +234700ZENITHBANK, +234-01- 2781740 or +234-01- 2782273.

So do not allow frauster or thieves gain access to your account, simply embrace any of the above option to block your account or your card, if your card is stolen or misplaced.

Please note that your bank will never request for your PIN, Password, Card details or Token. Kindly ignore any email, SMS or call requesting for those details.

 

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Banking Tips

How to block your First Bank ATM card if stolen or lost

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Your First bank card is stolen or misplaced, no course for alarm. Your bank has made it easy for you to block your card yourself without your physical presence in the bank.

Follow the below step to step process to block your First bank card.

 

SMS Option

  • Simply  send “BLOCK” to 30012 via the SMS alert number registered with your account.

Please note that the service will only with your registered number with the bank. (The phone number you receive SMS alert on).

 

Email Option

Also note that this option might not work out if you do not have a registered email with your first bank.

 

Call Option

  • Simply call Firstcontact on, +234 1 905 2326, +234 708 062 5000, +234 1 448 5500.

To get prompt result with the option, ensure you have your account details by heart.

 

With the details above, you do not have if your card has been stolen, lost or compromised. Simply follow the step to step to block your card to avoid loss of funds.

Please note that your bank will never request for your PIN, Password, Card details or Token. Kindly ignore any email, SMS or call requesting for those details.

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Banking Tips

How to block your Gtbank ATM card if stolen or missing

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With issues of stolen or lost card, your bank, Guaranty Trust Bank has made it easy for you to destroy your card without your physical presence in the bank.

In this article, you will learn how to destroy or block ATM card with your phone.

Find below ways you can block or destroy your stolen or lost ATM card:

 

USSD Option

Although, to achieve this, you must use your registered phone number with the bank.

  • This can be done by simply dialing *737*51*10#

After dialing the USSD code, you will be required to enter your NUBAN number (10 digit account number), once this is done, you will be required to press 1 to proceed with the destruction or 2 to cancel.

 

Internet banking/Mobile APP Option

With this option you will require a hard ware token or a soft token to complete the request.

  • Log into your internet/mobile banking profile
  • Select Card option
  • Select hotlist card for internet banking/Select block card for mobile App.
  • Check the circle containing the card number for internet banking
  • Select reason for the request
  • Answer your secret question
  • Enter your 6 digits token code (Dial *737*7#, to generate soft token code).

SMS Option

To block your account with this option will be required to use your registered phone number with the bank.

  • Send HOTLIST give a space, your NUBAN (10 digits account number) to 08076665555

 

Email/Phone call Option

Send an email to complaints@gtbank.com or efraud@gtbank.com with your account details for prompt action.

Alternatively, call GTCONNECT on 08039003900, 08029002900, +234700482666328 or +23414480000

 

With the above option, you do not have to visit your bank to block your account.

Please note that your bank will never request for your PIN, Password, Card details or Token. Kindly ignore any email, SMS or call requesting for those details.  

 

 

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