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Banking Tips

All Nigerian banks customer service phone number and email address

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Banking in Nigeria has gone beyond entering the banks’ premises to get your transaction done or to resolve your issues with your bank. With the advent of Internet banking, USSD code, emails, etc, you can virtually stay at the comfort of your home and get any issue resolved.

To amaze you, your bank does not even want you to congest or to crowd their banking hall. That is why they have offered alternatives for you to carry out seamless transactions. The focus of this article is to avail you the email addresses and phone numbers of your bank for prompt resolution of your customer service issues and enquiries. Another reason for this, is that sometimes you might find yourself somewhere your bank is not anywhere located, you can simply call the customer care or send an email to your bank and your issue will be resolved.

Find below your bank customer service phone number and email address for prompt resolution of your issue.

 

ACCESS BANK

contactcenter@accessbankplc.com

 +234 1-2712005-7

+234 1-2802500

+2347003000000

For unresolved issues that is beyond 90days send an mail to :

ombudsman@accessbankplc.com

 

ECOBANK

engcontactcentre@ecobank.com

+2348003262265

+2347005000000

 

FIDELITY BANK

true.serve@fidelitybank.ng

+23480034335489

+234 1 4485252

 

FIRST BANK

firstcontact@firstbanknigeria.com

+234 1 9052326

+234 19052000

+234 7080625000

+234 14485500

+234 700347782668228

 

FIRST CITY MONUMENT BANK

customerservice@fcmb.com

+234 12798800

+2347003262692265

 

GTBANK

complaints@gtbank.com; enquiries@gtbank.com

+234700482666328

+23414480000

+2348029002900

+2348039003900

 

HERITAGE BANK

complaints@hbng.com

+234 1 2369000

+234 1 6309000

+23470043748243

JAIZ BANK

customercare@jaizbankplc.com

+2347080635500

+2347080635555

 

KEYSTONE BANK

contactcentre@keystonebankng.com

+23470020003000

 

POLARIS BANK

yescenter@polarisbanklimited.com

+2348069880000

+2347007652747

 

PROVIDUS BANK

providus@providusbank.com

+23470077684387

 

STANBIC IBTC

customercarenigeria@stanbicibtc.com

+23470022557826242

+234 1 2709676

 

STANDARD CHARTERED BANK

callcentre.nigeria@sc.com

+234 1 2704611-4

 

STERLING BANK

customercare@sterling.ng

+234 1 4484481-5

+23470078375464

 

SUNTRUST BANK

helpdesk@suntrustng.com

+234 1 2802141

 

TITAN TRUST BANK

contactcentre@titantrustbank.com

+2347000200200

+234 1 2265100

+234 12265129

 

UNION BANK

customerservice@unionbankng.com

+2348007007000

+234 1 2716816

+2347007007000

 

U B A

cfc@ubagroup.com

+234 16319822

+2347002255822

+234 12808822

 

UNITY BANK

we_care@unitybankng.com; customercare@unitybankng.com

+2347080666000

+2347057323226

+2347057323227

+2347080666030

 

WEMA BANK

purpleconnect@wemabank.com

+2348039003700

+2347000787753

 

ZENITH BANK

zenithdirect@zenithbank.com; enquiries@zenithbank.com

+234 1 2787000

+2347009364842265

 

So do not get stranded because you are in a remote location. Get in touch with your bank anywhere you are to resolve your service hitch.

Also note that your bank will respond promptly to your service related email, if the email used in sending the mail is your registered email with the bank. So as much as possible, it is advisable for you to link your email to your bank account for seamless transactions. I will personally advise that you should choose email notification over SMS notification as email notification does not attract charges on your account. Also, there are some vital information  your bank will rather disseminate via email rather than SMS.

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Banking Tips

The easiest way to log dispense error with gtbank

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Guaranty Trust Bank has gone another step further in trying to discongest their banking premises while also ensuring that their customers are satisfied at all time. They have been able to achieve this by dishing out a robust internet banking/mobile banking platform, SMS banking, cardless withdrawal, finger print withdrawal. Also taking the lead as the number one bank in Nigeria to start the USSD banking transactions.

They have gone one step ahead to ensure that their customer log their dispense error complain themselves without necessarily visiting the bank. Although, you can also report your dispense with other banks without visiting the bank but this can only be achieved via your internet banking/mobile banking profile or through their call center

Do you have a dispense error with gtbank, not a challenge, follow the link below to log your error.

https://gtmt.gtbank.com/DispenseWeb/start.aspx

See other ways of how to report your dispense error.

Website

Click help centre-how to log a dispense-report dispense error.

 

Gtbank ATM

(With card)

Insert card-enter PIN-select more services-select log a dispense error

(Without card)

Press any key on the ATM, select Log a Dispense Error and follow the prompts

 

Internet Banking/Mobile Banking

Log in-Click cards-Dispense

 

GTConnect

Dial 08039003900, 08029002900, 01-4480000 and press 1 for self service option

 

Please note that your bank will never request for your PIN, Password, Card details or Token. Kindly ignore any email, SMS or call requesting for those details.

 

 

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Banking Tips

How to avoid fraudulent transactions on your account

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So many Nigerians have fallen victim to fraudster because of their ignorance. It is worthy to note that your bank will never request for some vital information from you, either through call, SMS or email.

It is very important for you to understand that your personal details like PIN, Card number, CVV, Internet banking User ID, password and Token code are for your personal consumption and are not meant to be shared with anybody including your bankers or account officers. To keep your account safe, please ensure you do not share any of your account details with anyone.

As highlighted above, here are some vital information that can cause loss of funds in your account, if compromised.

  • PIN: This is an abbrevation for Personal Identification Number. This can be your ATM PIN, USSD PIN, Mobile banking PIN etc.
  • Card Number: This refers to the numbers in front of card, whether it be mastercard, visacard or verve.

See example of card details below, the highlighted numbers from 7253 – 1245

  • CVV: This is an abbrevation for Card Verification Value. This is usually a 3 digits number at the back of  your card.

See example of CVV number below:

  • Internet Banking User ID : This refers to your unique number, code or your email, depending on your bank. It is uniquely attached to only you. It can be your account number, phone number, email address, this is usually determined by your bank.
  • Password: This is a secret word, phrase or characters that allow you access to your account.
  • Token: This is a small hardware device that the owner uses to authorize his or her transaction. It is an authentication device that helps in protecting you from internet banking frauds.

See a typical token device below:

Please ignore any call, SMS or email requesting for the above details.

 

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Banking Tips

How to block your Zenith bank ATM card if stolen or lost

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The issue of stolen ATM card in Nigeria has become an everyday occurence. Some banks like Zenith bank has brought about innovations that allow you block your account or card at the comfort of your home.

See below, the various options available to you as a Zenith bank customer, if your card is stolen or lost.

 

Internet Banking/Mobile banking Option

  • Log into your internet/mobile banking profile
  • Click on the menu bar and select Cards and Cheques
  • Select deactivate card and enter a reason
  • Then click on continue.

 

Protect Code/Deactivate Account

  • Simply dial *966*911# from any mobile phone.
  • Enter your account number
  • Enter your SMS alert number
  • Then press 1 to continue

After following the protect code option, your account will be blocked instantly. To unblock your account, simply visit any Zenith bank branch.

 

Email Option

Please note that to achieve prompt result with this option, it is advisable you use your registered email with the bank. That is, the email address you receive email notification on.

 

Call Option

  • Simply call +234-1-2787000, +234700ZENITHBANK, +234-01- 2781740 or +234-01- 2782273.

So do not allow frauster or thieves gain access to your account, simply embrace any of the above option to block your account or your card, if your card is stolen or misplaced.

Please note that your bank will never request for your PIN, Password, Card details or Token. Kindly ignore any email, SMS or call requesting for those details.

 

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